How to Get Internet + WiFi in Cuba [Updated]

Hotel Sevilla Havana I Internet and WiFi in Cuba

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Is there WiFi in Cuba? Yes! However, usage differs to what we are accustomed to in the USA, Canada and Europe. To use the internet in Cuba, you can purchase a Cuba SIM card with data (expensive) or an ETECSA internet card (affordable), making use of the many WiFi hotspots around the country. This guide will explain the best ways to get logged on (and off), current pricing and time-saving tips so you can stay connected while in Cuba without breaking the bank.

WiFi access in Cuba differs to access in Europe/USA/most of the rest of the world because:

  1. There is no free WiFi in Cuba – it can be expensive
  2. Access to the internet in Cuba is restricted and censored by the government – remember this if you choose to log on
  3. Cuba is a great destination but still a communist country

» Don’t miss our Cuba travel cheat sheet – cost, accommodation, itineraries and scams

WiFi in Cuba Options 

1. ETECSA Nauta Cards

ETECSA (Telecommunications Company of Cuba SA) is the state-owned company responsible for providing communication throughout Cuba. This includes telephone, internet and wireless services.

ETECSA produces the pre-paid Nauta (WiFi) card which allows locals and visitors to log on. There are four ways to purchase, one of these lifesavers.


You can buy the pre-paid Nauta (WiFi) card by ETECSA from any of the official commercial stores in most major towns in Cuba and José Martí International Airport.

This is the cheapest method of getting onto the web but you can expect to wait in very long lines.

A reader advised us he waited for two hours at the Havana Obispo Street center.

Don’t be surprised when locals ‘jump’ the line. They are not actually skipping, they’re just leaning on the wall on the other side of the street in the shade!

They have bills to pay hence their presence.

If you ask ‘ultimo’ when joining, they will let you know where the end is. Smile, you are participating in Cuban culture!

Waiting in line is a fave pastime in Cuba. Make some amigos, ask for local recommendations.

→ Warning: You must take your passport with you to purchase the card. No passport, not card.  Make friends with a local. This is the same for money exchange. Check out our guide to Cuban currency here.

This link will take you to the official site (in English) and details the ETECSA store locations in Cuba. You can use the dropdown to set your location.

WiFi Cards at Cuban Hotels

Alternatively, you can purchase a Nauta card at many of the popular hotels. You may have to pay a premium price for this card and here’s the kicker, it is the exact same card.

So, if you are staying in a hotel and have some time to burn, buy your ETECSA cards at the official stores before logging on at your hotel. See below for more on WiFi in Cuba’s hotels.

If you are staying at an all-inclusive resort and are on a budget, maybe you take this time to do a digital detox?!

Some hotels may not charge more. A reader kindly left a comment below to say Hotel Inglaterra in Havana (416 Paseo de Martí) is selling cards for face value, 1 USD/1 hour, no passport required for them.

Another reader who lives in Cuba says that some hotels are only letting you use cards bought on their premises.

Let us know your experience below too. We love to hear about your Cuba adventures!

Buy On The Street

The third way may seem a little shady but visitors do it so it is your choice.

You will see locals hanging about the ETECSA lines (and at the WiFi spots, see below) selling the Nauta cards for an inflated price, double the amount of the normal rate.

It takes two minutes versus two hours waiting in line.

Just make sure that the password strip hasn’t been scored off.

» Read next: Scams to avoid in Cuba

Playa Acon Trinidad I WiFi and Internet in Cuba

Local Community

Finally, the most recent method of purchase, find out where the cards are being sold in the local community. 

It is less likely that this is an option in Havana, but there are some locals who sell from their casas (houses). There will be a sign in the casa window.

Brush up on your Spanish and ask your new friends where to get Nauta cards in the area.

You can also try the Post Offices and the Etecsa-kiosk by the Havana Viazul station.

→ Note: it is not guaranteed that there will be cards available.


  1. Wait in line and buy from the official ETECSA store
  2. Buy at a from a hotel, with no line but potentially at a higher rate
  3. Seek out the locals near the store/WiFi spots selling cards
  4. Less available and obvious, casa selling cards
  5. Try the lesser-known post offices and kiosks

Internet and WiFi in Cuba

Pre-paid Nauta (WiFi) card by ETECSA

WiFi ETECSA Card Login

Once you buy your card with your passport, and money of course:

  1. Find a WiFi spot inside or outside, see below for more details
  2. Use a credit card to scrape off and reveal your code. Do not use a coin as this may ruin the card
  3. Go to your WiFi log on settings on your phone, tablet or laptop and choose ETECSA WiFi option
  4. Type in your login username digits and password, copy and paste to notes on phone to save time next time
  5. Enjoy the internet, if it is working


Cuba WiFi logout is pretty straight forward:

  1. Type into the search bar (if it takes you to a Google search of ignore this and try again)
  2. Here you request to log off and select ‘cerrar sesión
  3. If you have not used your full one hour then the credit will be available for you to use again. So remember = logout WiFi and save cash
  4. does not work? A reader has advised us that ‘forget this (WiFi)’ option did on the iPhone

Internet and WiFi in Cuba ETECSA wifi logout – WiFi Cuba essential tip

2. ETECSA in Cuba – Cubacel SIM Card 

There is also the option to buy a temporary Cubacel SIM for phones through ETECSA.

Customers must be over the age of eighteen, you must have a passport to purchase and you are restricted to three active services.

With this cell phone service in Cuba, you can call, text and browse the web and apps using data.

So why do more visitors go for option one, the card? Expense!

Cuba WiFi Costs 

1. ETECSA Nauta Cards

The Cuba WiFi card is your cheapest option. The card should cost 5 USD/$5 for a 5-hour card and 1.00 USD/$1.00 for one-hour of internet access in Cuba.

Prices have gone down rapidly for foreigners. In 2015, a one hour card was 4.50 USD!

Think about how much time you want to spend online before purchasing. If you think you will use 5 hours, get that card to save waiting in line and wasting time during your trip.

Remember to take your passport.

2. Cubacel SIM Card 

The temporary SIM card is more expensive. The initial cost is 40 USD, which gives you 10 USD of data. You do not get back the remaining 30 USD.

You can then top-up if need more data.

Cubacel Rates

According to the ETECSA website, the rate for internet consumption is 0.10 USD p/MB and the fee for the consumption of national sites is 0.02 USD p/MB. 

With the Nauta scratchcard, you can get 10 hours of usage with 10 USD, just to put it into perspective.

It is free for you to receive texts and under 1 USD to send texts in Cuba and to outside of Cuba.

Mobile Recharge For Cuba From Abroad

If you happened to have a Cubacel SIM card already, there are a number of linked prepayment top-up companies such as Ding and Recharge.

Ding’s customer service would not tell me the prices of topping up a Cubacel SIM. They stated I had to top up first. Eventually, they sent me a screenshot which ranged from 11 USD to 50 USD packages.

When I asked what this meant in deliverables, Ding said I would have to ask my provider. I responded that this would be Cubacel but they could not tell me any more. A cloak and dagger response!

Recharge’s packages start from 10-40 USD and the site directs you to the ETECSA/Cubacel tariffs page for further details.

Trustpilot awards both Ding and Recharge both 7/10 for customer satisfaction.

Casas with WiFi

It is not uncommon for casa particular (accommodation type in Cuba, stay in them! Read our guide here) owners to offer their home WiFi SIM card which you insert into your phone and they charge you once you have finished.

Obviously, you run the risk of not knowing how much data you have used.

Casas now advertise via Airbnb!

Speaking Spanish is a great advantage in Cuba.

We lucked out travelling with a Brit who lived permanently in Mexico so benefited from her fluent Espanol when attempting to book casas and taxis.

I would recommend taking a phrasebook with you at the very least.

Man on phone in Cuba

Cuba WiFi Hotspots

There are WiFi hotspots throughout the country. You won’t have to look far to find one as there will be a mass of people on their phones if there is a signal.

There are over 100 in Havana alone. Below is a summary of popular tourist spots. Here’s the full location list.

  • The Castillito
  • Karl Marx Park Havana Center
  • Trillo Park
  • Pier. Exterior area Hotel Deauville
  • Karl Marx Park. Havana Cente
  • Park of the Martires Centro Habana

ETECSA Vinvales I Internet and WiFi in Cuba

Viñales – internet in Cuba for tourists, no different for locals

4G in Cuba

Is there 4G in Cuba?

On paper, yes. In reality, providers can only work with what they’ve got which is similar to a 2G and 3G service. Visitors and locals get by on this, however.

You can check out cell phone coverage in Cuba using this map created by ETECSA.

Peak traffic hours are from lunchtimes at 1:00 pm to 2:00 pm and in the evening from 9:30 pm to 10:30 pm.

While you may roll your eyes at this information please be aware that the 4G monthly package for Cubans is £30 which is a monthly state wage.

ETECSA state that, they are testing 4G capabilities in Havana.

WiFi in Cuba Hotels

The more expensive hotels, like Iberostar, are the hotels with WiFi in Havana and Trinidad. 

If you are not a guest, it is expected that you purchase something like a drink or swimming pool day pass to use the WiFi signal (with your card).

Remember, the WiFi cards can be more expensive in the hotels so purchase before you go.

Today, many hotels like the Iberostar family are offering 30 mins to one hours worth of free WiFi access to use in the hotel common areas as a bonus for choosing to stay with them.

The tourism minister has pledged better access for four and five-star hotels (what about the locals though?!)

Hotel Sevilla in Havana was one of the first hotels to offer WiFi access and it has a swimming pool which anyone can pay to use. It is cheaper for you to go with a Nauta WiFi card though so purchase at a center beforehand then pay to use the pool for 20 USD/$20. You get 15 of this back to use as credit at the bar.

WiFi in Cuba Resorts

I would take the advertisement of internet access in Cuba resorts cautiously.

We did have two computers to access the internet on at our resort, Brisas del Caribe, in Varadero but access was temperamental.

WiFi in Varadero

Varadero is an extremely popular package resort area of Cuba, Google is awash with a question regarding free WiFi in Cuba, internet access in hotel bedrooms etc for this area. For now, you just have to accept that WiFi access is not definite! According to TripAdvisor, there is access to the internet in the following places in Varadero.

  • Blau Marina
  • Blau, Varadero
  • Iberostar Varadero WiFi
  • Iberostar Laguna Azul
  • Melia Las Americas
  • Melia Sol Palmeras
  • Memories Varadero
  • Ocean Varadero
  • Paradisus, Varadero
  • Royalton Hicacos (lobby bar and pool)
  • Villa Cuba
  • Roc Barlovento

Our hotel, Brisas del Caribe had two PCs in the computer room which you could log on to, only one worked and it was sporadic.

» Going to Havana? Here are the best things to do there – castles, cocktails and Cuban salsa!

Hotel Sevilla Havana I Internet and WiFi in Cuba

WiFi in Cuba hotels – Sevilla

Cuba WiFi Access and Quality  

Accessibility is not only restricted to where you log on but the strength of the WiFi is not always great.

It’s often slow and can stop working. I lost a lot of time online because the network dropped and I could not log out.

In Trinidad, Iberostar showed excellent customer service and gave me my money back. I’m doubtful this would happen in the telecommunication centre!

When we tried to use Iberostar in Havana we were told that the WiFi was playing up in the business centre.

How Fast is the WiFi?

This question can’t really be answered because it differs by area and what is fast one day will be slow the next, or even down completely.

Cuba and Google have been in talks in the hope that they can start the process of making WiFi faster for Cuban citizens.

If you are looking for a digital destination, Cuba is not it.

You won’t be streaming TV from Netflix! Use the download function on TV and music apps before you leave so you have some entertainment.

Time Saver Tips – Before

You will not realise how much you rely on WiFi and 4G until you go to Cuba.

With the touch of a button, we have instant access to bus times, weather forecast, flight delays, the closest emergency rooms etc.

You may want to take note of the following before you go:

  • Print out all of your documents – flight details, insurance, tours, etc
  • Screenshot Cuba TripAdvisor’s advice on restaurants. I really hate saying that but the food is so hit and miss (and pricey). Remember to scroll down so you capture the address
  • Buy a travel guidebook. Not something I say often but it is a must in Cuba
  • Before you fly to Cuba, copy and paste information from online, Two Scots Abroad’s Cuba backlog obviously, to Google Docs, download as a PDF and save to your device
  • works well in Cuba, Google Maps won’t

Buy the Guides

Time Saver Tips – During

  • Write a list of priorities before you log on so you don’t get sucked into Facebook stalking (thanks to Sam for this tip)
  • Type messages into your notes app and then copy and paste over to your email, text, Whatsapp. This will save you time
  • Edit photos using offline apps before posting/emailing
  • Set the timer on your phone as soon as you log on. Time flies when you are having fun
  • Or be like me and embrace the holiday away from social networking, blogging and emails!
  • We always travel with a cell/mobile phone battery pack like Anker US / UK so when the battery runs low (from using maps, reading books, listening to music etc) we can plug it in and it gives the phone another charge.

Internet and WiFi in Cuba

WiFi in Havana Cuba – Thumbs Up!

Take a Break

If you are looking to switch off and chill out here you will want to invest in reading books and/or download music and podcasts beforehand.

Here are some Cuban based and nothing to do with Cuba books for you to consider:

Books (read to get in the mood)

Books (poolside reads)

  • Marching Powder by Rusty Young
  • Skagboys by Irvine Welsh
  • The Last Mrs Parish by Liv Constantine
  • The First Wife by Paula McLain

Internet and WiFi in Cuba I Trinidad

Drinks and WiFi in Trinidad Iberostar

Is WiFi in Cuba Safe? 

Like in any country, if you are logging on to an unsecured connection so you are putting yourself at risk of hacking. Please remember that this system was not set up for holidaymakers and it is likely that it will not be able to handle an influx of new tourists trying to log on.


Does Cuba have WiFi?

Yes, as explained above you access it differently from what you may be used to at home. You can purchase a Cuba SIM card with data or an ETECSA internet card. 

Is there internet in Cuba?

The majority of visitors combine the terms internet and WiFi when discussing accessibility in Cuba. Locals and tourists alike use WiFi spots to browse the web. We did not see any internet cafes. You? Tell us in the comments below.

Why Can’t I Use my Own Phone?

If you have roaming, you can! I wouldn’t want your phone bill though… For example, T-Mobile charges $2.00 USD per minute and $2.00 per MB while roaming in Cuba.

Does Whatsapp Work in Cuba?

Sure! If you can get WiFi coverage.

What about Twitter, Facebook and Instagram?

Same as above. even the president has Twitter. Locals used the platform to voice their opinion about WiFi prices too, remember this is still a communist country so it is interesting to observe this digital protest.

Does José Martí International Airport have WiFi?

Patchy! Yes! No guarantee it will work. Just the like the ATMs which didn’t work when we were there. Cue sweating at the thought of not having money to pay our exit tax which, fortunately, was already paid via our ticket.

Can I charge my iPhone in Cuba?

Yes! And Android.

Just remember your handy universal travel adapter with USB charging slots like this one by Skross US / UK.

What’s Cubamessenger?

Cubamessenger is a service which allows people outside of Cuba to contact friends and family outside of Cuba.

The original sender covers the charge and the recipient can receive and send texts, voice messages and calls for free, mostly.

Users in Cuba need a Nauta email to set up the service at their end so it is not aimed at tourists.

Final Words

I hope that you have found our guide to WiFi and internet in Cuba useful. Let me know how you find the information in the comments below.

Obviously, there is the glaringly obvious point – you are on holiday! I embraced the digital detox. Maybe you could too?

So when someone asks, why is there no WiFi in Cuba? You can assure them that there is, and the scene is changing rapido!

Did you find this useful?
Pin for others to read about Cuba internet WiFi too

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Cuba Travel Guides
Cuba cheat sheet for your first trip
» Cuban currency advice
» How much does Cuba cost?
» Casa accommodation explained
» Diving in Cuba
» Warm places to visit in the US in December
» Travel vests with pockets
» Travel pants for men




What tips do you have for using the internet and WiFi in Cuba?
Tells us in the comments below.

141 thoughts on “How to Get Internet + WiFi in Cuba [Updated]

  1. Kot Herring says:


    Sorry to take so long to get back to you – went to Habana again and yes the WiFi sucks.

    Meanwhile the WiFi in Guantanamo still works ok but since its a poor province few people have the & to connect.

    • Gemma I Two Scots Abroad says:

      Thanks for getting back to me. Looks like Cuba continues to be a digital detox trip! Did you enjoy Peru?

  2. Kit Herring says:

    I’ve been coming to Peru since the 70s and this is an opportunity to show my Cuban wife the country – getting her a visa was, shall we say, problematic, but since I know how Peruvians think I was able to wade thru the bureaucracy of the embassy in La Habana. We spent a couple of weeks on the north coast – my favorite part of Peru, and just did Machu Picchu yesterday. In a few days we’ll be off to Lima, where I lived for more time than I care to remember lol

    Luckily my wife got a visa that lasts a year and is good for multiple entries. So we will come back in a few months so I can show her Paracas, Nasca, and Cahuachi – my other favorite places.

    Oh – another twist on Cuban internet – people who now have DSL in their houses sell time to their friends but the connection tends to be bad cause you are outside the house! Peru feels like London or Paris for us.

    • Gemma I Two Scots Abroad says:

      Haha! I bet it does. I really like Peru, lots to do for hikers and adventure sports types. That’s lovely you can freely take your wife now too. Have some ceviche (minus the cilantro) for me!

  3. Kit Herring says:

    One more comment on Cuban internet – I have a Cuban SIM card with Nauta and can access internet now with cellular data but I don’t cause the price is ridiculously expensive…

    • Gemma I Two Scots Abroad says:

      Oh thanks for that. We worked with a company but they pulled out of Cuban SIM cards at the start of the year!

  4. Jacob Overgaard Madsen says:

    I’ve just been to Cuba. The thing with doesn’t seem to work, and I lost a lot of time online – I think – because I couldn’t log out, even though I switched off Wi-Fi. But for 1 CUC per hour, I didn’t bother with it.

    • Barbara says:

      While in Havana where are the best places to purchase the internet card. ( Esteca spelling?). I’m going for jazz festival and am concerned that the lines could be very very long. And perhaps bandwidth might be bogged down? Any advice ?

      • Gemma I Two Scots Abroad says:

        Well, that sounds awesome! You do just have to appreciate the line culture in Cuba I’m afraid, they love a line! You can buy them in the hotels or from people on the street but you might have an additional price on it. Come back and let me know how you get on?

  5. Harvey D says:

    When in Cuba just use the Nauta sim works well for data internet. it can covered most of places in Cuba but some location such as rural area has low network signals.

  6. Mimi says:

    Hi Harvey D

    I am going to Cuba in March and having been doing a little reading about internet and WiFi. Where would I get the Nauta Sim? Can I purchase it prior to leaving for Cuba? Must I have my phone unlocked? Trying to figure out how to and where to get internet WiFi and if there are SIM recommendations.

    • Gemma I Two Scots Abroad says:

      Hey Mimi, the only sim operator that ran in Cuba that I know successfully worked closed down last year. Keep us posted! Cheers, Gemma

  7. Jay from Amsterdam says:

    Hey guys!

    I came back from a 3 weeks Cuba trip last week. In Havana (Calle Obispo) be prepared to wait in ‘line’ for at least 2 hours. I was there about 20 minutes before opening hours and there was already a line. And it still took me almost 2 hours to get the scratchcards. A 5-hour card is 5CUC by the way. And indeed don’t forget your passport!
    I found a creditcard or bankcard the best way to scratch the cards, because a coin or key will scratch of the ink and destroy the codes! Happened to many people there.
    It took me a while to figure out about the Cuban way of queuing. Cause at first when you think you’re almost there, people keep “skipping the line”. They were there already, but wait across the street in the shadow or elsewhere. When you arrive ask: “ultimo?” (Who’s the last one?) Then they will point out the last person in the queu, so it’s possible that that person is not really really standing in that queu, but has his place in the queu. (Does that make sense? English not my 1st language) This is the way to queu in Cuba.
    To end the session and not loose credit, didn’t work for me (iPhone). I used ‘forget this (wifi) network’. This always seemed to work.

    Being disconnected for the most part was actually very peaceful 🙂

    I hope this will help other travellers! Enjoy Cuba!

    • Gemma I Two Scots Abroad says:

      This was an entertaining read and brought back fond memories, thank you! I’m going to update my article now. I really appreciate you sharing your experience. X

    • Karen says:

      Hi Probably a really silly question, but where do you type “forget this network’ I’m heading to Cuba in September and just like to check in with home at least once a day to know everything ok but I’m not very good with technology and would probably end up using my 1 hour by not logging out correctly

      • Gemma I Two Scots Abroad says:

        Hi Karen, it is usually an option in your phone settings? The option worked for us. Have a great time! Come back and tell me how your trip goes?

    • Russ says:

      Good point Jay about “forget this network” – thanks – going next week. I will throw caution to “los vientos” and do a short Zoom with friends/fam while there – I hope : ) And thanks for the site – that app/tool mentions daw solid gold and is downloaded/installed (with extra detailed map of entire Country of Cuba downloaded and saved on iPhone – I could even find the very building in Varadero where I will be staying!) Excellent post. Gracias.

  8. Rezan says:

    We were in Cuba last two year ago and there was internet at resorts in Varadero included without needing a card.

    Valuable informational post. It will help everyone so much.

    • Gemma I Two Scots Abroad says:

      Oh that’s a massive form of progress! Was it included in the price of your hotel? This seems unusual, the first to experience it.

  9. C says:

    This was a excellent informative post you have shared on this page about the internet and wifi in cuba but I came back from a 3 weeks Cuba trip last week. In Havana (Calle Obispo) be prepared to wait in ‘line’ for at least 2 hours. I was there about 20 minutes before opening hours and there was already a line. And it still took me almost 2 hours to get the scratchcards. A 5-hour card is 5CUC by the way. And indeed don’t forget your passport!
    I found a creditcard or bankcard the best way to scratch the cards, because a coin or key will scratch of the ink and destroy the codes! Happened to many people there.

    • Gemma I Two Scots Abroad says:

      Thanks for the update! Yeah, those lines will drive every other nation crazy! Great tip about the bank card scratching.

  10. Fra says:

    Great post!

    I will be in la Havana next week and wil have an important Skype call. Could you suggest me the best place for it?

    Thank you!

    • Gemma I Two Scots Abroad says:

      I don’t think there’s anywhere that you can 100% get a good line. Best try one of the hotels. Good luck!

  11. Ashley Casey says:

    I’m going to Cuba in a couple days, for two weeks, and I’d like to be able to use the internet while there. I’m wondering if it’s safe to use the internet at the local wifi-spots.

    Do I need to worry about any hacking, viruses, or other malicious attacks on my devices? I know the government monitors the activities of people who use the internet, but to what extent? How much information/what type of information will they be able to collect from my devices? I hope someone has answers to these questions, because I’ve been a bit paranoid about all of this for a while. Thanks.

    • Gemma I Two Scots Abroad says:

      We never had any issue with hijacking but as the guide says we only logged on a couple of times. Cuba really isn’t the destination of choice if you need WiFi.

  12. Mel says:

    We got the 1 gigabyte plan from cellomobile and it worked pretty good. They were the only ones offering something like wifi in your pocket. I think they charrge $150 but it was well worth it.

  13. Luisa says:

    Hi! I am looking to travel to Cuba for the first time in a couple of months and thanks again for the useful article and all other comments. I am a heavy WhatsApp user, hence a few questions:

    1) does WhatsApp work in Cuba? What is the quality?
    2) is WhatsApp popular as a channel of communication both within Cuba and also for interaction with contacts outside the country?
    3) will WhatsApp run on WiFi only (at hotspots) or can you use mobile data to access it too (or is it too expensive)?

    Hope my questions do not sound too silly. Thanks!

    • Gemma I Two Scots Abroad says:

      Hey Luisa. Whatsapp should work. No idea about the popularity of use between Cubans. It is definitely expensive if you are using your own cellphone provider. Would not recommend that at all.

    • Rodolfo says:

      Hi Luisa:

      I am Cuban. I live here.

      1) WhatsApp works in Cuba as of June 2019, I recommend using voice call. Since in video chat, you may not get a good quality. However, you can still video chat.
      2) The first popular app was one so called IMO, because others didn’t work, but now Cubans tend to use Facebook messenger, and WhatsApp more often than IMO, because the do work now (June 2019). Be aware as US embargo to Cuba is strengthen and this can change.
      3) I recommend the use of WIFI_ETECSA hotspots over mobile data, which is more expensive.
      You can get the list of public WIFI_ETECSA hotspots from here:
      You will find a list of navigation rooms (Salas de navegación) where you can sit on a computer and navigate, and buy cards:
      If you need to download a big file I recommend the Salas de navegación, you can get from 1 to 4 Mbit/s there or even more. The best time to go there is Sundays morning, least likely to find a line. However, since it is a kiosk there are limitations to what you can do.
      In WIFI_ETECSA hotspots you can get from 50 up to 300 Kbit/s (effectively, the bandwidth is up to 2 Mbit).
      You can get the fastest speeds ensuring your device Wi-Fi is setup to prefer the 5.2 GHz band. Modern’s devices should do it out of the box. Try to spot the Wi-Fi routers, which sometimes are clearly visible as some beige plastic boxes attached to telephone poles or walls, the closer to them the better.
      Remember if you log on your email or social account from a public Navigation room, must likely you will get a confirmation screen asking you to confirm its you, this can be annoying if you cannot remember the questions or need to enter a confirmation number to a phone you left behind, or does not work here. I advise you to use your own device to be more secure. Have someone in your place of origin you could contact and ask for help if you cannot do something from here.
      Be aware that some web sites as Payment gateways like PayPal, Stripe, and some domains from Google, Amazon, Adobe, Envato Market, SauceLabs, Twilio, TopTal, etc. etc. does not work from Cuba.
      A possibility is to use a free or relative inexpensive VPN, if you need to use services blocked here, there are free VPNs like Kaspersky Secure Connection, and ProtonVPN you can use, but I recommend using them if you really need it, as you will get even more slow connection.
      For login and logoff from Wi-Fi I recommend opening the navigator, and go to, not, this will get you to the portal. There you will enter your user (first numbers in your card) and password (second line of numbers) and hit connect. Then open other websites as tabs and avoid closing the tab where you have connected until the end when you must go to this tab and hit the close connection button. This way you ensure you connection is closed. This is especially true if you are at a Hotel, for instances if Wi-Fi hotspot name is like HOTEL_NAME_WIFI_ETECSA. On the public WIFI_ETECSA hotspots you usually only need to turn your Wi-Fi off.
      Enjoy your stay, and if you find no Internet, you still can find many people to chat to, the old way. 😉

        • Rodolfo says:

          You are welcome, Gemma:

          It seems that in some hotels now it only works the cards your buy there. I have experienced it in Hotel Terral WiFi in Havana, my regular account does not work there.



        • Rodolfo says:

          Hotels will provide WiFi included, you will no longer need to buy internet, and roaming will be less costly, says tourism minister.

          At least in Capri Hotel in Havana, they stoped to charge for internet some weeks ago.

          • nj says:

            Hi Rodolfo,
            Do you know if I can use Skype in Cuba now? (with or with out a VPN. I have an importen video call while I am in Cuba next week, and I nervous to see if I can find a connection that will be good enough to have 1 hour video call.
            And where will you say I can find the best wifi in town?

            Best regards

  14. Steffan says:

    Hi guys,

    Not sure if it has been mentioned in all of the comments on here, but thought I’d pass it on anyway.

    We’re in Havana at the moment and rather than queue up at the Etecsa mobile store you can purchase wifi cards from Hotel Inglaterra for 1Cuc each – no passport necessary. I just picked up 10 as I was walking past earlier today.

    You can then use the hotel wifi to login, which strangely you can’t at the mobile store.

    Hope this helps a few people out.

    • Gemma I Two Scots Abroad says:

      Definitely Steffan, thank you. Looks like there is a lot of change happening in Havana just now. Appreciate any more feedback. Enjoy your trip!

  15. Nj says:

    I am curious to find out how your Skype call went? I have an important video Skype call while in Cuba next week. I am nervous to see how it goes.

    • Gemma I Two Scots Abroad says:

      The overall advice is not to make any important video calls in Cuba. That’s still being reiterated today. Let us know how you get on and wish you the best outcome!

    • Gemma I Two Scots Abroad says:

      Hey Petros. I’ve asked around and no one knows. I’m sorry! Can you let me know when you get back? ~ Gemma

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